My scooter isn't chargingUpdated 2 months ago

If your e-scooter isn't charging, please work through the steps below before contacting our customer service team.

Step by step

1. Try a different wall socket to rule out a faulty power outlet.
2. Connect in the correct order: first plug the charger into the scooter, then plug the charger into the wall socket.
3. Check the charger light:
4. Light stays green after being connected: the charger may be faulty and should be replaced.
5. Light turns red but does not change to green after the charging time stated in the manual: this suggests an issue with the scooter itself. Send it in for assessment.

A slight buzzing sound during charging is normal. Loud, high-pitched, or unusual noises could indicate a problem.