Repairs
Help with error codes
Is your e-scooter showing an error code on the display? Don't worry. Many codes can be resolved at home with a few simple checks. Code. Fault. Meaning. Action. E1. Brake Error. Communication fault between brake lever and control unit (VCU). May also
My scooter isn't charging
If your e-scooter isn't charging, please work through the steps below before contacting our customer service team. Step by step. A slight buzzing sound during charging is normal. Loud, high-pitched, or unusual noises could indicate a problem.
Optimising your battery and range
A few simple habits can significantly extend your battery life and help you consistently get the most out of your e-scooter. Your scooter's battery is made up of multiple cells that work together to store and deliver power. Over time, these cells can
Folding handlebars and toggle locks
If your e-scooter has folding handlebars, it will be delivered with toggle locks already installed. This free additional safety feature protects the toggle mechanism and ensures a longer lifespan for your scooter. If you need a replacement toggle loc
Looking after your Pure scooter
Regular maintenance significantly extends the life of your e-scooter and ensures optimal performance and safety.
Tyres and punctures
Pure Electric tyres are designed for high puncture resistance, but they are not completely puncture-proof. They are air-filled, tubeless tyres, similar to those found on a car. Note: fitting solid tyres will invalidate the warranty. Maintaining corre
Battery safety: what to do in an emergency
Your e-scooter's battery is designed to be safe and reliable. In rare cases, however, situations may arise that require immediate action. Let op: If you notice any of the following, act immediately:. Let op: Never attempt to repair or modify the batt
Battery & Performance
Have you just received your new Pure Electric e-scooter, but noticed that the battery life or range (total mileage) is lower than expected during your first few rides?. Don't worry—this is completely normal for a brand-new battery. Before arriving at