Pure Electric

<h2 data-path-to-node="13" id="isPasted"><b data-path-to-node="13" data-index-in-node="0">I haven&apos;t received my scooter yet. What should I do?</b></h2><p data-path-to-node="14">We are sorry to hear that your scooter has not arrived yet. To find out where your order is, please follow these steps:</p><h3 data-path-to-node="15" id="step-1-check-your-live-tracking"><b data-path-to-node="15" data-index-in-node="0">Step 1: Check your live tracking</b></h3><p data-path-to-node="16">Our transport partner, Van Spreuwel Transport, handles our deliveries. You can instantly view your planned delivery day and time slot online.</p><ul data-path-to-node="17"><li><p data-path-to-node="17,0,0">Go to the <b data-path-to-node="17,0,0" data-index-in-node="10"><a target="_blank" rel="noopener" href="https://vpn.vanspreuweltransport.nl:4434/trackandtracevanspreuwel.html" data-hveid="0" data-ved="0CAAQ_4QMahgKEwjwuIbJvd6UAxUAAAAAHQAAAAAQ1QM">Van Spreuwel Track &amp; Trace Portal</a></b>.</p></li><li><p data-path-to-node="17,1,0">Enter your <b data-path-to-node="17,1,0" data-index-in-node="11">postal code</b> and <b data-path-to-node="17,1,0" data-index-in-node="27">house number</b>.</p></li></ul><h3 data-path-to-node="18" id="step-2-check-your-order-confirmation"><b data-path-to-node="18" data-index-in-node="0">Step 2: Check your order confirmation</b></h3><p data-path-to-node="19">Please note that our shipping and support services are <b data-path-to-node="19" data-index-in-node="55">strictly limited to the Benelux region</b> (Belgium, the Netherlands, and Luxembourg). We do not ship to addresses outside of these countries.</p><h3 data-path-to-node="20" id="still-need-help"><b data-path-to-node="20" data-index-in-node="0">Still need help?</b></h3><p data-path-to-node="21">If the tracking portal does not show any information, or if your delivery window has passed, please contact our support team. Make sure to provide your <b data-path-to-node="21" data-index-in-node="152">order number (e.g., #12345)</b> so we can contact the courier and resolve this for you immediately.</p>

We are sorry to hear that your scooter has not arrived yet. To find out where your order is, please follow these steps:. Our transport partner, Van Spreuwel Transport, handles our deliveries. You can instantly view your planned delivery day and time

Shipping & Delivery

Shipping

What is your shipping policy?

How can I track my scooter delivery?

How do I make a return?

Returns & Refunds

Returns

Help with error codes

My scooter isn't charging

Optimising your battery and range

Folding handlebars and toggle locks

Looking after your Pure scooter

Tyres and punctures

Battery safety: what to do in an emergency

Battery & Performance

Repairs

Getting started

What is the warranty policy

Warranty

Step 1: Check your live tracking

Step 2: Check your order confirmation

Still need help?

I haven't received my scooter yet. What should I do?

Shipping & DeliveryUpdated 17 days ago

I haven't received my scooter yet. What should I do?

Step 1: Check your live tracking

Step 2: Check your order confirmation

Still need help?