This article covers delivery times, shipping costs, and what to do if something goes wrong with your order. Pure Electric aims to process and ship orders as quickly as possible. Once your order is confirmed, you will receive a shipping confirmation e

<h1 style="margin-top:20.0pt;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;font-size:24px;font-family:&quot;Arial&quot;,sans-serif;color:#1A1A1A;" id="isPasted"><span style="font-size:21px;">Shipping Policy</span></h1><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:3.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;">This article covers delivery times, shipping costs, and what to do if something goes wrong with your order.</p><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt;margin-left:0cm;">&#xA0;</p><h2 style="margin-top:16.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:19px;font-family:&quot;Arial&quot;,sans-serif;color:#333333;" id="delivery-times"><span style="font-size:17px;">Delivery times</span></h2><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:3.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;">Pure Electric aims to process and ship orders as quickly as possible. Once your order is confirmed, you will receive a shipping confirmation email with tracking information as soon as your package has been dispatched.</p><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:3.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;">Please note that delivery times may vary depending on your location within the Benelux region and carrier availability.</p><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt;margin-left:0cm;">&#xA0;</p><h2 style="margin-top:16.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:19px;font-family:&quot;Arial&quot;,sans-serif;color:#333333;" id="shipping-costs"><span style="font-size:17px;">Shipping costs</span></h2><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:3.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;">Current shipping costs are displayed at checkout on pureelectric.nl or pureelectric.be. Always check your shopping cart for the exact costs before placing your order.</p><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt;margin-left:0cm;">&#xA0;</p><h2 style="margin-top:16.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;font-size:19px;font-family:&quot;Arial&quot;,sans-serif;color:#333333;" id="delivery-issues"><span style="font-size:17px;">Delivery issues</span></h2><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:3.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;">If you experience a problem with your delivery, please contact us at service@moevs.com with your order number (starting with PS) and a description of the issue.</p><p style="margin:0cm;font-size:15px;font-family:&quot;Arial&quot;,sans-serif;margin-top:3.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;">Common situations:</p><ul style="margin-left: 26px;"><li>Package not received: first check the track &amp; trace status. If it shows as delivered but you haven&apos;t received it, please contact the carrier first, then reach out to us.</li><li>Wrong product received: send a photo of the received product along with your order number to service@moevs.com.</li><li>Damaged package received: take photos of the damage to both the packaging and the product, and send them to service@moevs.com.</li></ul>

What is your shipping policy?

Once your Pure Electric scooter has been dispatched from our warehouse, you can easily track its journey and find your scheduled delivery time slot using our transport partner’s tracking tool. 👉 Click here to track your delivery (Van Spreuwel Transp

<div dir="ltr" id="isPasted"><h3 data-path-to-node="5" id="track-your-delivery-status"><b data-path-to-node="5" data-index-in-node="0">Track your delivery status</b></h3><p data-path-to-node="6">Once your Pure Electric scooter has been dispatched from our warehouse, you can easily track its journey and find your scheduled delivery time slot using our transport partner&#x2019;s tracking tool.</p><p data-path-to-node="7">&#x1F449; <b data-path-to-node="7" data-index-in-node="3"><a target="_blank" rel="noopener" href="https://vpn.vanspreuweltransport.nl:4434/trackandtracevanspreuwel.html" data-hveid="0" data-ved="0CAAQ_4QMahgKEwjwuIbJvd6UAxUAAAAAHQAAAAAQywM">Click here to track your delivery (Van Spreuwel Transport)</a></b></p><h3 data-path-to-node="8" id="how-it-works"><b data-path-to-node="8" data-index-in-node="0">How it works:</b></h3><ol start="1" data-path-to-node="9"><li><p data-path-to-node="9,0,0">Click the tracking link above.</p></li><li><p data-path-to-node="9,1,0">Enter your <b data-path-to-node="9,1,0" data-index-in-node="11">postal code</b> and <b data-path-to-node="9,1,0" data-index-in-node="27">house number</b> (exactly as filled in on your order confirmation).</p></li><li><p data-path-to-node="9,2,0">View your planned delivery window.</p></li></ol><blockquote data-path-to-node="10"><p data-path-to-node="10,0">&#x26A0;&#xFE0F; <b data-path-to-node="10,0" data-index-in-node="3">Is your information not visible yet?</b>If the system doesn&apos;t show a delivery time slot yet, it means the courier is still finalizing their transport route planning. Don&apos;t worry&#x2014;your order is on its way. Please check back later in the day or the following morning for the updated schedule.</p></blockquote></div>

How can I track my scooter delivery?

We are sorry to hear that your scooter has not arrived yet. To find out where your order is, please follow these steps:. Our transport partner, Van Spreuwel Transport, handles our deliveries. You can instantly view your planned delivery day and time

<h2 data-path-to-node="13" id="isPasted"><b data-path-to-node="13" data-index-in-node="0">I haven&apos;t received my scooter yet. What should I do?</b></h2><p data-path-to-node="14">We are sorry to hear that your scooter has not arrived yet. To find out where your order is, please follow these steps:</p><h3 data-path-to-node="15" id="step-1-check-your-live-tracking"><b data-path-to-node="15" data-index-in-node="0">Step 1: Check your live tracking</b></h3><p data-path-to-node="16">Our transport partner, Van Spreuwel Transport, handles our deliveries. You can instantly view your planned delivery day and time slot online.</p><ul data-path-to-node="17"><li><p data-path-to-node="17,0,0">Go to the <b data-path-to-node="17,0,0" data-index-in-node="10"><a target="_blank" rel="noopener" href="https://vpn.vanspreuweltransport.nl:4434/trackandtracevanspreuwel.html" data-hveid="0" data-ved="0CAAQ_4QMahgKEwjwuIbJvd6UAxUAAAAAHQAAAAAQ1QM">Van Spreuwel Track &amp; Trace Portal</a></b>.</p></li><li><p data-path-to-node="17,1,0">Enter your <b data-path-to-node="17,1,0" data-index-in-node="11">postal code</b> and <b data-path-to-node="17,1,0" data-index-in-node="27">house number</b>.</p></li></ul><h3 data-path-to-node="18" id="step-2-check-your-order-confirmation"><b data-path-to-node="18" data-index-in-node="0">Step 2: Check your order confirmation</b></h3><p data-path-to-node="19">Please note that our shipping and support services are <b data-path-to-node="19" data-index-in-node="55">strictly limited to the Benelux region</b> (Belgium, the Netherlands, and Luxembourg). We do not ship to addresses outside of these countries.</p><h3 data-path-to-node="20" id="still-need-help"><b data-path-to-node="20" data-index-in-node="0">Still need help?</b></h3><p data-path-to-node="21">If the tracking portal does not show any information, or if your delivery window has passed, please contact our support team. Make sure to provide your <b data-path-to-node="21" data-index-in-node="152">order number (e.g., #12345)</b> so we can contact the courier and resolve this for you immediately.</p>

Shipping

What is your shipping policy?

How can I track my scooter delivery?

Shipping & Delivery